Privacy Policy

We collect personal information that you provide to us directly, including:

• Name, email address, phone number, and postal address
• Property details and location information for service delivery
• Information about your energy needs and requirements
• Payment and billing information
• Correspondence and communications with us

We may also collect information automatically when you visit our website, including your IP address, browser type, device information, and pages visited. This information helps us improve our website and services.

We use your personal information for the following purposes:

• To provide quotes, design services, and installation work
• To communicate with you about your project and our services
• To process payments and manage accounts
• To comply with legal and regulatory requirements
• To improve our services and customer experience
• To send you information about our services (with your consent)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Your information is stored securely in electronic and physical formats, with access restricted to authorised personnel only.

Electronic data is stored on secure servers with appropriate encryption and access controls. Physical records are stored in locked facilities. We retain your information only for as long as necessary to provide our services and comply with legal obligations.

We may disclose your personal information to:

• Service providers who assist us in delivering our services (e.g., suppliers, contractors)
• Regulatory bodies and authorities when required by law (e.g., Energy Safe Victoria)
• Professional advisors (e.g., lawyers, accountants) when necessary
• Other parties with your express consent

We ensure that any third parties who receive your information are bound by appropriate confidentiality and privacy obligations.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Make a complaint about how we handle your personal information

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. You can control cookies through your browser settings, though this may affect website functionality.

We may use website analytics services to understand how visitors interact with our website. This information is aggregated and anonymised and does not identify individual users.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your personal information.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.